NetSuite Reviews Read Customer Service Reviews of netsuite com

You can’t do an exchange – you must do a credit memo, then an invoice, then marry the two – (so MUCH WORK). Barcode scanning only works in a few transaction types – and then not all the time. Quickbooks is better for syncs to banks and credit card agencies. You can import data, but it is very particular, so you need to get your CSV’s then reformat to make netsuite happy – when we were on quickbooks, everything connected on it’s own. No great way to reconcile paypal – again it connected in our old system and a daily reconcile was easy – now it has to be done with manual imports and matching. This system was built for service organizations not retail.

• It is a nightmare for small businesses and borderline fraud.
• However, there is no shortage of modules you can choose from to completely customize your experience.
• To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website.
• For this reason, we chose Oracle NetSuite as the best pick for businesses that are seeking advanced features.
• This includes everything from planning to hiring and HR to finance and accounting to order processing and inventory management, depending on what type of business the company does.
• Due to its cost and complex feature set, NetSuite might be too expensive and intricate for startups and small businesses.
• Get you in for big discounts and then charge you outrageous prices to continue the services putting your company in a bind.

Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months. Be prepared to spend a hundreds of hours to understand the software – it is not always intuitive.

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Each gridded item is an individual which is good for accounting and very bad for looking stuff up. Otherwise a big “search” screen is used, you fill out multiple fields, click look, then you scroll… our old system, you just type a few words not necessarily in order and matches came up. You can’t take a quick look at a grid to check stock – you have to run a report for that. To do on a sales order a very cumbersome “deposit” method.

Since this was a financial accounting system setup, the biggest insult of all was the fact that no one on the NetSuite team knew anything about American accounting processes. As a result, they were totally worthless when it came to providing any insight into how to setup NetSuite for it to work smoothly for an American service company. This was by far, the WORST software implementation netsuite reviews process I have ever gone through. In addition, the annual subscription price is on the high side, and the cost of implementation can vary depending on your needs. Some businesses may find it necessary to maintain in-house staff who specialize in Oracle NetSuite to properly configure and manage the system, which represents an indirect expense to keep the system running.

Oracle NetSuite Review: Features, Pricing and More

If you’re looking for a basic ERP solution that focuses on finance and inventory management and is backed by a global software company, then NetSuite fits the bill. But its user interface and cost leave a lot to be desired. Plus, without the option to integrate with some major applications, NetSuite is fully reliant on Oracle.

Used Netsuite for about 4 years and moved to a different solution because the user interface and friendliness was old and tired. We negotiated what we felt was a great deal when we initially bought for a multiyear contract. But when renewal time came, our price went up almost 50% on a per user basis overall.

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We were looking for one international solution that would allow our remote offices to transact business in local currency and to allow the corporate office to have “real time” access to the activity of said location. The consolidated reporting is of great interest to us. A year was spent trying to implement Netsuite but after $30,000 plus spent, we had to move on. The initial implementation was set up incorrectly and as the go live date approached, we pushed them to move it back, realizing the software was in no way ready to meet our needs. We were continually told no but had little support to help us through the process.